To enhance the value Xcitium provides to its customers and MSP partners, we propose the implementation of detailed security review reports. These reports would be generated on a monthly basis for continuous monitoring and in a more comprehensive format for quarterly review meetings. The goal is to provide customers with a clear understanding of their security posture, its evolution over time, and the value delivered by Xcitium's solutions.

Report Components:

Executive Summary: A concise overview of the customer's security posture, key findings, and recommendations.

Security Score: A numerical representation of the customer's overall security health, derived from multiple factors.

Asset Inventory and Analysis:

Employees, devices, IPs, domain names, and other relevant assets. Analysis of asset vulnerabilities and potential attack vectors.

Threat Detection and Response:

Details from Xcitium XDR, including detected threats, attempted attacks, and successful mitigations. Incident response summaries from the SOC, highlighting the effectiveness of Xcitium's interventions.

Vulnerability Management:

Overview of vulnerabilities discovered by Xcitium and external scans.Progress on remediation efforts and reduction of the attack surface.

Cloud Security:

Assessment of cloud applications and infrastructure for misconfigurations and vulnerabilities. Analysis of cloud footprint changes and potential security implications.

Threat Intelligence:

Identification of new unknown files, leaked credentials, and other indicators of compromise.Actions taken to mitigate threats and protect sensitive data.

User and Device Posture:

Evaluation of user behavior and device compliance with security policies.

Identification of potential risks and opportunities for improvement.

Support and Service:

Summary of tickets and support interactions, highlighting the responsiveness and effectiveness of Xcitium's customer service.

Data Sources:

The reports would aggregate data from various Xcitium tools and services, including:

Threat Hunter Assessment Tool

Dark web monitoring tools

Cloud footprint tools

Web vulnerability scanning

Xcitium XDR

SOC incident logs

User and device activity logs

Ticketing and support systems

Benefits:

Enhanced Customer Communication: Provide customers with transparent and actionable insights into their security posture.

Demonstrated Value: Showcase the effectiveness of Xcitium's solutions in mitigating risks and improving security.

Improved Customer Retention: Build stronger relationships with customers by providing ongoing value and demonstrating a commitment to their security.

Upsell Opportunities: Identify areas where additional Xcitium products or services could further enhance the customer's security posture.

Additional Considerations:

Customization: White label reports should Allow for tailoring of the report to the specific needs and preferences of each customer.

Scheduling and Delivery: Automate report generation and delivery for both monthly and quarterly reviews.

Interactive Dashboards: Supplement the reports with interactive dashboards for real-time visibility into key security metrics.