Customer Requests

In MSP accounts, currently only the EM portal has the "Access Scope" settings option, while the Enterprise Platform does not. Please add the relevant settings to the Enterprise Platform so that accounts can be managed correctly

FEATURE REQUEST: CENTRALIZED "MAINTENANCE MODE" TOGGLE THE PROBLEM Currently, troubleshooting script execution or application behavior is a manual, time-consuming process. Admins must either modify complex profile settings (causing configuration drift) or manually override settings on the local endpoint. This creates a "blind" troubleshooting environment where it is unclear if a failure is due to code errors or Xcitium components like HIPS, Containment, or VirusScope. THE PROPOSED SOLUTION Implement a Global or Per-Endpoint "Maintenance Mode" toggle within the Xcitium Portal. Key Requirements: One-Click Disable: Temporarily pause all protection components for a specific endpoint. Timed Auto-Revert: Set a timer (e.g., 30 or 60 mins) after which protection automatically re-enables. Audit Logging: Log all toggle actions for security compliance. ADVANTAGES BY ROLE FOR CODERS & DEVELOPERS: Instant Validation — Rapidly confirm if a new script or app is being blocked by Xcitium without waiting for profile propagation or digging through logs. FOR SYSTEM ADMINS: Eliminate Config Drift — No more creating "special" permanent profiles or local overrides that lead to inconsistent security across the fleet. FOR MANAGERS & SUPERVISORS: Operational Efficiency — Drastically reduces the "Mean Time to Resolution" (MTTR) for help desk tickets related to software deployment and RDP/connectivity issues. FOR SECURITY OFFICERS: Controlled Risk — A timed toggle is significantly safer than "uninstalling the agent" or "disabling protection indefinitely," which is the current desperate workaround. WHY CURRENT WORKAROUNDS FAIL MANUAL OVERRIDES: Requires remote access to the machine, which is impossible for large distributed teams. PROFILE CHANGES: Far too slow for iterative development or urgent troubleshooting. UNINSTALLING: Leaves the machine completely vulnerable and removes management visibility. SUMMARY FOR PRODUCT TEAM This feature is essential for environments that balance high-security with active development. It turns Xcitium from a "bottleneck" into a "flexible partner" for the IT team. (Ref: Ticket #118257)

We would like to request the ability to receive proactive alerts or notifications when approaching or exceeding our licensed device limit. Currently, license usage can only be monitored manually through the “Bill Forecast” page. There are no alerts or safeguards in place to notify administrators when usage is nearing or has exceeded the licensed threshold. This creates a risk of unexpected overage charges, especially in environments where devices may be enrolled through existing enrollment packages without immediate visibility. A notification system would allow administrators to better manage licensing and take corrective action before billing occurs. Requested functionality: - Configurable threshold alerts (e.g., 80%, 90%, 100% of license usage) - Email notifications when thresholds are reached or exceeded - Optional alerts for overages prior to billing date (Optional) Ability to enforce a hard cap to prevent additional enrollments once the license limit is reached Business impact: This feature would significantly improve cost control, transparency, and administrative efficiency by reducing the need for manual monitoring and preventing unexpected billing events.

As title. Since the MSI status can already display the reason for the installation failure (Unsupported OS version), I think you should be able to create a pop-up window to inform the customer.

Remotely access and control Android Mobile devices to troubleshoot issues

The ITarian Remote Access program really needs a portable version so clients don't have to install it to run it, its very cumbersome having to talk someone through installing it. Also, it needs a chat feature to compete with the likes of TeamViewer.

Please help us to import the Traditional Chinese language pack. https://github.com/faveosuite/faveo-languages/tree/main/faveo-web-app/resources/lang/zh-hant

Please add remote tools such as commands interface, service explorer, process explorer & event logs to be accessible through CRC. It would be great to even take it further and have it being all accessible in one place similar to ConnectWise ScreenConnect's backstage. If more details of this feature request is needed please feel free to reach out.

We often encounter users switching from other antivirus software to XCITIUM, but it's common for the previous antivirus software not to be completely removed, which sometimes leads to crashes after installing XCITIUM. Please implement a check during the installation process to detect other antivirus software. If found, it must immediately show a failure message and abort the installation.

If installation fails, the installer should display a failure message. For example, it may detect the operating system version and display a pop-up window informing the user that XCS is incompatible with the operating system and cannot be installed.