Customer Requests

Currently the client based temporary disable feature is being overwritten by the console profile. Thus every single time (which is a quite often) I want to disable AV, containment, etc I can’t do it on the client I’m on. Rather, I have to go to the console, login, put in the MFA, navigate to the profile and temporarily uncheck the box. That’s quite a lot of work. Please put in a feature request such that the client “temporarily disable components” actually works for the full 15, 30 or 60 minutes. Thank you!

It would be useful to add an option to the Enterprise Portal that re-starts the ITSM Service on an endpoint so that the endpoint can pickup a new profile or pickup new whitelisting rules straightaway, rather than waiting for the next polled check in (10-15 minutes). This could potentially be achieved with a powershell script (restart-service ITSMService) instead of using "net start ITSMService" as this would disconnect the device to make it impossible to then use "net start ITSMService".

We need to export/download SIG device list but there is no ability for such export on SIG portal UI, also it does not display full device name which is more than 15 characters.

To be ISO 27001 compliant we have to have an "approved software list", as such there should be an ability to create lists of apps that a user cannot install or run, this should exist on profile level.

In xcitium DLP, when mentioning the target path as c:\users and it is discovering the data from the machine. However, while adding the while card in the path as c:\users\*\documents and it is not working as expected.

Dear Xcitium Team, I hope this message finds you well. I am writing to request the deployment of a new feature within the Xcitium portal that would allow administrators to set wallpapers on all endpoints. This functionality would greatly enhance our ability to maintain a consistent and professional appearance across all devices managed through the portal. The key requirements for this feature would include: The ability to upload a wallpaper image through the Xcitium portal. Options to apply the wallpaper to all endpoints or select specific groups. Scheduling capabilities to update wallpapers at designated times. Implementing this feature would significantly streamline our endpoint management process and ensure uniformity across our network. Thank you for considering this request. We look forward to your positive response and the continued enhancement of the Xcitium platform.

To bolster the Xcitium platform's data security capabilities, we propose a significant enhancement of the existing Data Loss Prevention (DLP) features. The current DLP functionality is limited in scope and does not adequately address the complex and evolving nature of data leakage threats.

We would like the ability to share windows and 3rd party updates among clients as this is a bandwidth hungry feature where there are many clients sharing 1 internet connection.