Customer Requests

Require option for scheduling vulnerability report from the Comodo portal.

We request that Xcitium MDM expand support for iOS configuration profiles to include all Apple-supported payloads and settings, not just the limited subset currently available. This would enable more complete device management, covering areas such as advanced restrictions, certificates, SSO, and network configurations. As an alternative or interim solution, Xcitium could allow administrators to upload custom .mobileconfig profiles generated using Apple Configurator or Profile Manager. Providing either of these capabilities would align Xcitium MDM with enterprise standards and eliminate the need for manual or external configuration workflows.

We request that Xcitium improve the functionality of its MDM agent apps for iOS and Android by integrating built-in support features. Specifically, we propose adding the ability for end users to create support tickets directly within the app, allowing them to report issues with relevant device metadata automatically included. Additionally, a “Request Assistance” button should be added to generate a generic support ticket tied to the specific device, streamlining user-initiated help requests.

We request support for Managed App Configuration in the MDM platform, enabling deployment of app configuration profiles with key-value pairs (including JSON) per AppConfig standards. This would allow IT to remotely preconfigure app settings such as server URLs, auth tokens, and feature flags across iOS and Android, improving scalability, security, and user experience. Native support through a GUI editor and policy-based targeting is preferred to reduce manual setup and ensure consistent behavior organization-wide.

We request that Xcitium enhance the MDM component to display more detailed system information for enrolled devices, including battery health, storage capacity and usage, OS build version, carrier/network details, and device uptime. Expanding this data within the MDM console would significantly improve our ability to assess device health, perform troubleshooting, and enforce compliance across our managed fleet.

We request that Xcitium MDM implement support for Apple's Lost Mode on supervised iOS devices. This feature would allow administrators to remotely lock a device, display a custom message with contact information, and track its location—even if location services are disabled. Enabling Lost Mode is essential for securing sensitive data on lost or stolen devices and is a standard capability in enterprise MDM solutions. Its inclusion would significantly enhance Xcitium’s device recovery and security posture for iOS fleets.

We request enhanced support in Xcitium MDM for assigning applications at a more granular level based on individual device profiles. Currently, app deployment is limited in flexibility, making it difficult to tailor app availability by role, department, or use case. Enabling app assignment per device profile would improve control, reduce bloatware on devices, and ensure users receive only the applications relevant to their configuration and function.

Currently, both the update software list and the patch list can only target a single device. Please add a function to update the software list and patch list for all devices at once so that administrators can instantly confirm the global software list and patch status.

We request that Xcitium MDM supports the ability to assign a default configuration profile to newly enrolled Apple devices through Automated Device Enrollment (ADE). This would streamline onboarding by automatically applying baseline settings and restrictions without requiring manual assignment per device or group. Enabling default profile assignment will reduce administrative overhead, enforce consistent policy application, and improve the zero-touch deployment experience for iOS/macOS devices.

title says it all, can we have it please ASAP