Customer Requests

In Service Desk 2 - We need it to be alphabetized.

When a Windows device in enrolled, it has the name that it is called in Windows which is the label it is known by. The label (Custom Name) can be changed. BUT... Under the custom name is a tick box which has to be unticked if the custom name is to be retained. This makes no sense. By default, the custom name is the real name, so the tick box should be unticked by default so if a custom name is applied it is retained by default. In the rare occasion that someone would add a custom name and want it to disappear at some random point, they could tick the box, but I see no reason for this even to exist. If the programmers can present no good reason for the system to work as it does now, could they please set that tick box to unticked by default so that any custom name added is retained and doesn't disappear because you forget to untick the tick box.

It is requested to add OS Information with License activation detials for our Audit Purpose

It would be great the DST time adjustments are automated to ensure the accuracy of logging.

The ability for greater flexibility on required Windows update reboots. Right now you can only delay 30 minutes. It would be nice to be able to delay the reboot required after an update until the weekend.

Product: Xcitium Business Enterprise Platform (with OpenEDR) Problem Description: We are unable to access the Device Management section for our computer endpoints through the ITSM module. When we navigate to ITSM > Device Management, instead of displaying our enrolled devices, the system redirects us to a login page for "Endpoint Manager." This behavior is unexpected. Based on our past experience with the platform, this section should be accessible directly after logging into our main Xcitium portal. Details: Steps to Reproduce: Log in to our Xcitium Business Enterprise account. Navigate to the ITSM module from the main menu. Click on Device Management. Expected Behavior: We expect to be taken directly to the device management dashboard, where we can view and manage our enrolled Windows, macOS, and Linux endpoints. Actual Behavior: We are redirected to a separate login screen for "Endpoint Manager." Our standard Xcitium administrator credentials are not accepted at this login prompt, effectively blocking us from managing our devices. Endpoint Manager is a sub-service of OpenEDR, but logins are normally not required. OpenEDR users should have automatic access, as it is built on top of Endpoint Manager. In my experience as a 1-year user managing dozens of devices, this issue has never occurred. Even if Endpoint Manager technically requires a login, this behavior is inconsistent with past platform behavior and should be considered a system bug. Automatic access is essential for smooth operations and to avoid repeated logins. As a paid enterprise customer, this disruption is causing operational inefficiencies, financial impact, and complaints from junior staff— some of whom have escalated the issue to our MD & CEO. I am a paid user of Xcitium Business for Enterprises, and this should not happen in the future, as I shall quit using the same service. Scope of Impact: This issue appears to be exclusively affecting the management of desktop and laptop operating systems (Windows, macOS, Linux). We are not experiencing this issue with the Android counterpart of the web interface. Sometimes, not even on Android! I confirm the same as per the URLS OF: https://platform-us.xcitium.com https://enterprise.platform.xcitium.com https://openedr.platform.xcitium.com As a paid enterprise customer, this interruption is causing operational inefficiencies/financial distress and complaints from junior staff, some of whom have escalated the issue to our MD & CEO. Question: Could you please investigate why this separate authentication for Endpoint Manager is being triggered? Is this a recent change in the platform's workflow, a possible misconfiguration in our account, or a system bug? We require access to manage our computer endpoints and would appreciate your prompt assistance. Thank you, Security Head for Apple, Helping the SysAdmin, As a Senior PenTester there.

Obsolete Patches

Hello on FLS when a file gets rated by a human Expert on Valkyrie the Rating is just Bad and there is no name could you please fix that

There is a 50 MB file size limit if we want to transfer to & from between the workstation and the management server. This limit also applies to the Remote Control App. This needs to be increased to at least 1 GB. We have really large log files upto 1GB and we are not able to transfer it because of this.

title says it all, can we have it please ASAP