Customer Requests

I would like to access audit logs older than the current 90-day retention period. Currently, the system only allows us to view logs up to 90 days back, but we need to review records from an earlier time. Could you please assist us in retrieving the audit logs for a period older than 90 days?

Hello. Due to the high demand for consoles blocked due to non-payment, I request that your team create an email alert if possible, so that every time a user exceeds the limit of devices to register for the purchased licenses, this is indicated immediately to avoid overuse on the console. BK

Please add the device secsion antivirus database version when we export the report is come.

It would be nice if the Xcitium platform had options to switch to a dark mode, or even better if it respected system default for light/dark mode. While there is already a lot of light grays in use, the platform still feels like a glaring spotlight when working with larger monitors or during late shifts.

EDR: Program name, program icon, task bar visible/invisible, "agent running" info visible/invisible Mac OS: Logo, taskbar icon, notifications, app name. Windows: Control fonts & iconography, process names, program name and icon (more reliably), notification/alert audio, coloring. Also, new look and feel of CIS 2025 is fantastic - just saying. Android: App icon, app name, general layout, longer message support, remote control/remote assist??? Endpoint Manager: Coloring, fonts, menu layout come to mind. CNAME support (eg, soc.website.com ) Xcitium Enterprise: Give it the same treatment ya'll gave the website. Honestly, just do that across anywhere you can. Website visually is now clean and enticing, but the tools do not match. Threat Hunter Assessment Tool: General whitelabeling support for coloring, logos, program name and etc per account portal. For MSPs/MSSPs using your platform, this is a fantastic selling tool until it's an overly direct selling tool.

We want an e-mail to be sent when a user logs in to the xcitium portal

The ITarian Remote Access program really needs a portable version so clients don't have to install it to run it, its very cumbersome having to talk someone through installing it. Also, it needs a chat feature to compete with the likes of TeamViewer.

A service monitor for 'Comodo Internet Security Helper Service' CmdAgent should be included on Windows security profiles by default to provide an early warning of the service not working