Customer Requests

It would be useful to add an option to the Enterprise Portal that re-starts the ITSM Service on an endpoint so that the endpoint can pickup a new profile or pickup new whitelisting rules straightaway, rather than waiting for the next polled check in (10-15 minutes). This could potentially be achieved with a powershell script (restart-service ITSMService) instead of using "net start ITSMService" as this would disconnect the device to make it impossible to then use "net start ITSMService".

To be ISO 27001 compliant we have to have an "approved software list", as such there should be an ability to create lists of apps that a user cannot install or run, this should exist on profile level.

We would like the ability to share windows and 3rd party updates among clients as this is a bandwidth hungry feature where there are many clients sharing 1 internet connection.

I am using Remote Control by ITarian version: 9.1.48819.24030 and I have a question about seeing the user's mouse on the screen when I remote in. I currently remote into the user's device and I do not see their mouse move around on the screen. How do I see the user move their mouse on the screen?

The following patch management improvements are required to make this feature like WSUS Include Pre & Post procedures. For e.g. https://help.kaseya.com/webhelp/en/vsa/6000000/index.htm?toc.htm?2210.htm Improve Scan for Patches features to scan against the management server as opposed to the Windows server. For e.g. https://help.kaseya.com/webhelp/en/vsa/6000000/index.htm?toc.htm?2200.htm Include Rollback feature. For e.g. https://help.kaseya.com/webhelp/en/vsa/6000000/index.htm?toc.htm?2183.htm Add File source method for patches. For e.g. https://help.kaseya.com/webhelp/en/vsa/6000000/index.htm?toc.htm?2183.htm

To enhance the Xcitium platform's data protection capabilities and streamline encryption management, we propose the integration of centralized management and monitoring for default encryption utilities like BitLocker on Windows and FileVault on macOS. This feature would enable administrators to easily manage full disk encryption (FDE) and file encryption across endpoints from a single console.

For compliance reasons, we need to know the actions that were performed by the admin in the remote control session. For Remote Tools sessions, we are able to get audit logs but for remote control session we have no audit logs which tells us what was done by the user. Is it possible to get this implemented? Additionally since the record screen option is there can it be enforced so that a recording is always created and it can be deleted after 10 days from the platform to save space.

Compared to Windows or even MacOS services, mobile device management options are incredibly lacking. I'd like to be able to at least remotely access enrolled mobile devices (via Remote Control).