Customer Requests

Our dealer is requesting improvements regarding log visibility within the SEC product. The main requirement is to provide clearer and more detailed visibility into security events and blocked items at the end-user/device level, allowing administrators to easily understand what was blocked, why it was blocked, which policy or rule triggered the action, and when the event occurred. Additionally, if technically possible, they would like the ability to easily add or move blocked items directly from the relevant event/log screen to the Global Allow/Block Lists without requiring additional manual navigation. The highest priority of this request is to improve the overall log visibility and investigation capabilities within SEC, making troubleshooting and blocked-item management easier and more efficient for administrators.

Customizable "Reboot message" vs the default "Your device will reboot in X minutes because it's required by your administrator" for automated updates and such.

Please add the ability to change the managed AI Chat Color.

We would like the ability to share windows and 3rd party updates among clients as this is a bandwidth hungry feature where there are many clients sharing 1 internet connection.

The following patch management improvements are required to make this feature like WSUS Include Pre & Post procedures. For e.g. https://help.kaseya.com/webhelp/en/vsa/6000000/index.htm?toc.htm?2210.htm Improve Scan for Patches features to scan against the management server as opposed to the Windows server. For e.g. https://help.kaseya.com/webhelp/en/vsa/6000000/index.htm?toc.htm?2200.htm Include Rollback feature. For e.g. https://help.kaseya.com/webhelp/en/vsa/6000000/index.htm?toc.htm?2183.htm Add File source method for patches. For e.g. https://help.kaseya.com/webhelp/en/vsa/6000000/index.htm?toc.htm?2183.htm

Hello Team, Greetings for the Day! One of the prospects was doing POC of our Xcitium Enterprise version. Where he wants to take remote control of the one endpoint, having multiple user accounts. Current working scenario: Using windows Remote desktop session (RDP) multiple users can login into single endpoint using different user accounts that are created in the endpoint. Requirement: Now customer wanted to use our Xcitium Remote-control tool where it should allow connecting to the Endpoint using multiple remote sessions for each user in the same endpoint.

Server 2016-2025 the defender antivirus is not automatically turned off. During the installation XCS should disable or remove the built in antivirus solution.

Remotely access and control Android Mobile devices to troubleshoot issues

We often encounter users switching from other antivirus software to XCITIUM, but it's common for the previous antivirus software not to be completely removed, which sometimes leads to crashes after installing XCITIUM. Please implement a check during the installation process to detect other antivirus software. If found, it must immediately show a failure message and abort the installation.

We want to use EM's patches manager feature to replace WSUS. Additionally, we have a lots of machines and do not want each machine to download KBs from Microsoft's website. Instead, they prefer using an intranet distribution to reduce traffic.