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We request a fully supported method to stop and restart the Xcitium CmdAgent service on Windows Server systems without requiring a server reboot.
Business Impact
In enterprise environments, production servers often host critical workloads. Rebooting a server solely to recover or restart the security agent is not always operationally acceptable and may result in:
Unplanned service interruptions
Business impact on critical applications
Extended maintenance windows
Increased operational risk
Delayed troubleshooting and recovery activities
Current Limitation
When the CmdAgent service encounters issues or requires recovery actions, there is currently no supported procedure available to stop and restart the service without rebooting the operating system.
Support has confirmed that no supported solution currently exists, and customers are directed to submit a feature request.
Requested Functionality
Please provide one or more of the following supported options:
A supported command-line utility to gracefully stop and restart CmdAgent.
A PowerShell-based management interface or module.
An administrator-approved recovery mechanism available through the Xcitium Console.
Documentation describing a supported service restart procedure that does not require a Windows reboot.
Why This Is Important
Security products should be manageable without requiring operating system restarts for routine recovery operations. This capability is particularly important for:
Production Windows Servers
24x7 environments
Datacenter infrastructure
Highly available services
Business-critical applications
Customer Feedback
The absence of this capability has become a significant operational concern within our environment and has negatively affected our confidence in the platform. We strongly encourage the Product and Engineering teams to prioritize this enhancement, as it directly impacts product operability, customer satisfaction, and long-term adoption.
The inability to perform a supported CmdAgent restart without rebooting a Windows Server is considered an operational gap. If similar limitations continue to affect production operations, organizations may be forced to evaluate alternative endpoint security solutions.
Thank you for considering this request.
Environment
Product: Xcitium Endpoint Security
Platform: Windows Server
Use Case: Supported operational recovery and troubleshooting without server rebooting