White Label is not fully White Label - Still Using Comodo Name, Tooling, Domains, Artifacts | Voters

White Label is not fully White Label - Still Using Comodo Name, Tooling, Domains, Artifacts

under review

CyberStrategy1

Throughout the SOCaaS, MDR, EDR, Comodo is named throughout in many different aspects of these tools.  This does not present a consistent White Label view to my customers. 
I would have my products name, Warden, Xcitium and Comodo all over the endpoint. 
This reduces trust in my product and questions why they don't just go straight with Xcitium.
Request that the Comodo naming throughout the products be removed or to be consistent with the White Lable Name given. If this is not possible, then update all references to Comodo with Xcitium (last resort).

April 24, 2024

Umut

Hi there!
Thank you for your request and for highlighting the importance of white-labeling. As you mentioned, we are actively working on developing white-labeling features for both agents and the web portal frontends.
To help us further refine and improve these features, we’d love more detailed feedback from you. Could you please share the specific areas where you think improvements are needed? For example, are there certain visual or functional aspects of the agent or web portal that you feel are crucial for enhancing the end-user experience?
Your insights will help ensure we address the most important needs moving forward.
Best regards,
The Product Team at Xcitium

CyberStrategy1

Umut How do you want the information? I have submitted screen shots in the past, links, and written it down. Especially on the Enterprise page, our backend, I would like to do videos, screen shots etc... but the branding is off (e.g. colors).

CyberStrategy1

Umut How do I get you pdfs of my analysis for this?

Umut

Hi again CyberStrategy1 we have created the ticket for this request. Thank you for all the details.

Best Regards.

CyberStrategy1

Umut I submitted the pdfs in this ticket #70719, not sure why we cant send pdfs here.

Umut

CyberStrategy1 You should be able to see an attachment icon on the located left-below side, if the pdf is not seen please kindly attach jpeg attachments to be able to sync clearly.

Best Regards.

CyberStrategy1

Umut pdfs are not available so I had to turn everything into an image. Also, why can I not upload more than 1-file at at time and limted to 10 files? First 10 of 13 images.

CyberStrategy1

10-13 images for Client White Label Branding Issues 17 Apr 24

CyberStrategy1

SOC Management Dashboard White Label Branding Issues 17 Apr 24

Umut

marked this post as

under review

CyberStrategy1

Umut Let me know if you need anything, just want to make sure the white labeling is consistent throughout so that we can present a single pain of glass to our customers. Also, allowing us to have them as subs that can do the same thing. The power is in our network and community, the stronger we are the faster we can grow.

CyberStrategy1

Also, in the Enterprise Management page, we can trust; In the Enterprise Management page, we are allowed to replace the logo with our own. However, we are not able to use our brand's colors in the dashboard. Everyone wants a demo, but it doesn't match my branding. Branding, builds trust, making sure we are consistent is key to helping us build that. I have lost a couple of deals because of this already.

Kevin Wall

Agreed! I can only imagine how arduous a process it's been to rebrand, but my users are constantly confused by the inconsistency.

+1 to being thorough or removing logos until consistency can be achieved.

myr

Also, in the email, there are various logos. We have been asking for white labeling for a while now. In fact, if it's not possible to do white labeling, then the best option is to remove all logos till white-labeling at levels is possible.

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