White Label is not fully White Label - Still Using Comodo Name, Tooling, Domains, Artifacts
under review
CyberStrategy1
Throughout the SOCaaS, MDR, EDR, Comodo is named throughout in many different aspects of these tools. This does not present a consistent White Label view to my customers.
I would have my products name, Warden, Xcitium and Comodo all over the endpoint.
This reduces trust in my product and questions why they don't just go straight with Xcitium.
Request that the Comodo naming throughout the products be removed or to be consistent with the White Lable Name given. If this is not possible, then update all references to Comodo with Xcitium (last resort).
Umut
Hi there!
Thank you for your request and for highlighting the importance of white-labeling. As you mentioned, we are actively working on developing white-labeling features for both agents and the web portal frontends.
To help us further refine and improve these features, we’d love more detailed feedback from you. Could you please share the specific areas where you think improvements are needed? For example, are there certain visual or functional aspects of the agent or web portal that you feel are crucial for enhancing the end-user experience?
Your insights will help ensure we address the most important needs moving forward.
Best regards,
The Product Team at Xcitium
CyberStrategy1
Umut How do you want the information? I have submitted screen shots in the past, links, and written it down. Especially on the Enterprise page, our backend, I would like to do videos, screen shots etc... but the branding is off (e.g. colors).
Umut
under review
CyberStrategy1
Umut Let me know if you need anything, just want to make sure the white labeling is consistent throughout so that we can present a single pain of glass to our customers. Also, allowing us to have them as subs that can do the same thing. The power is in our network and community, the stronger we are the faster we can grow.
CyberStrategy1
Also, in the Enterprise Management page, we can trust; In the Enterprise Management page, we are allowed to replace the logo with our own. However, we are not able to use our brand's colors in the dashboard. Everyone wants a demo, but it doesn't match my branding. Branding, builds trust, making sure we are consistent is key to helping us build that. I have lost a couple of deals because of this already.
K
Kevin Wall
Agreed! I can only imagine how arduous a process it's been to rebrand, but my users are constantly confused by the inconsistency.
+1 to being thorough or removing logos until consistency can be achieved.
m
myr
Also, in the email, there are various logos. We have been asking for white labeling for a while now. In fact, if it's not possible to do white labeling, then the best option is to remove all logos till white-labeling at levels is possible.