Customer Requests

Add Category based Web filters and access to control Web filters through Xcitium platform

It would be very beneficial to add dark web monitoring.

Customers are complaining that the data exported from Global Software inventory is too concise. It should be able to at least export the installed device name for a certain software or export the software inventory for a certain device. This is required for the endpoint manager functionality.

When trying to patch vulnerabilities based on their CVE, there is no way to check on the status of the patch job after you select the Vulnerability Name and then click on install patch.

We would like the platform to include industry-standard security compliance templates that can be used to assess and verify whether a client is complying with common security standards such as: HIPAA (Health Insurance Portability and Accountability Act) GDPR (General Data Protection Regulation) SOC 2 (System and Organization Controls) PCI-DSS (Payment Card Industry Data Security Standard) ISO 27001 (Information Security Management System) NIST CSF (National Institute of Standards and Technology Cybersecurity Framework) CIS Controls (Center for Internet Security) These templates should allow for a checklist-style audit or compliance assessment where the platform can automatically compare a client’s environment against the necessary security requirements for each framework. We also need a feature that allows us to check and monitor compliance in real-time or through periodic assessments. This should involve: An easy-to-read dashboard or portal view where we can quickly see if a client is in compliance or if there are any gaps. The ability to track and alert when a client falls out of compliance or needs an update (e.g., outdated encryption, insufficient data protection measures, etc.). Automated reminders and alerts for upcoming compliance deadlines, audits, or renewals. It would also be incredibly helpful to generate a professional, high-level executive report on a client’s security compliance status. This report should include: An overview of compliance with industry standards. A summary of security gaps or issues preventing full compliance. Risk assessment and priority actions required to close any gaps. Visual elements (e.g., graphs, risk heatmaps, compliance scores) to make the report more digestible for business decision-makers. A clear executive summary with high-level insights that are suitable for stakeholders without technical expertise. We would greatly appreciate the ability to generate these reports at the click of a button and have them available in a polished, client-friendly format (PDF or similar).

To enhance the sales process and demonstrate the value of Xcitium's security solutions to potential customers, we propose the development of a comprehensive risk assessment report. This report would provide a detailed analysis of the prospect's current cybersecurity posture, highlighting potential vulnerabilities and quantifying the financial impact of a cyberattack. Report Components: Executive Summary: A concise overview of the prospect's security risks and potential financial losses. Threat Landscape Analysis: An assessment of the current threat landscape relevant to the prospect's industry and geographic location. Vulnerability Assessment: Web Vulnerability Scanning: Identification of vulnerabilities in the prospect's web applications and infrastructure. Dark Web Monitoring: Detection of leaked credentials, exposed data, or other indicators of compromise. Cloud Footprint Analysis: Assessment of the prospect's cloud infrastructure for misconfigurations and vulnerabilities. Domain Analysis: Evaluation of the prospect's domain security, including potential for phishing or impersonation attacks. Unknown File Analysis: Scanning for potentially malicious or suspicious files within the prospect's network. Financial Impact Analysis: An estimation of the potential financial losses that could result from a cyberattack, including direct costs (e.g., data recovery, incident response) and indirect costs (e.g., lost revenue, reputational damage). Recommendations: A prioritized list of actions the prospect can take to mitigate identified risks, with a clear explanation of how Xcitium's solutions can address these vulnerabilities. Data Sources: The report would leverage data from various Xcitium tools and services, including: Threat Hunter Assessment Tool Dark web monitoring tools Cloud footprint tools Web vulnerability scanning Internal threat intelligence Benefits: Powerful Sales Tool: Equip MSPs and sales teams with a compelling tool to demonstrate the value of Xcitium's solutions to potential customers. Increased Customer Acquisition: The report's detailed analysis and financial impact assessment can help persuade prospects to choose Xcitium for their security needs. Enhanced Customer Relationships: By providing valuable insights into their security posture, the report can help build trust and credibility with potential customers. Competitive Advantage: A comprehensive risk assessment report can differentiate Xcitium from competitors who may not offer a similar level of analysis. Additional Considerations: Customization: Allow for white label and customization of the report based on the prospect's industry, size, and specific security concerns. Delivery: Offer the report in various formats (e.g., PDF, presentation) for easy consumption and sharing. Follow-up: Encourage follow-up conversations with prospects to discuss the report findings and propose solutions.

This page still has Xcitium's Endpoint Manager logo vs my White Labeling logo. Request that this page be able to be customized and logo should be inline with White Labeling standards of customer.

Throughout the SOCaaS, MDR, EDR, Comodo is named throughout in many different aspects of these tools. This does not present a consistent White Label view to my customers. I would have my products name, Warden, Xcitium and Comodo all over the endpoint. This reduces trust in my product and questions why they don't just go straight with Xcitium. Request that the Comodo naming throughout the products be removed or to be consistent with the White Lable Name given. If this is not possible, then update all references to Comodo with Xcitium (last resort).

There is a 50 MB file size limit if we want to transfer to & from between the workstation and the management server. This limit also applies to the Remote Control App. This needs to be increased to at least 1 GB. We have really large log files upto 1GB and we are not able to transfer it because of this.

The new feature "Ability to assign Windows software packages via profiles." needs its actions logging. Currently, there is no way on the console to know the status of the process.