Customer Requests

Throughout the SOCaaS, MDR, EDR, Comodo is named throughout in many different aspects of these tools. This does not present a consistent White Label view to my customers. I would have my products name, Warden, Xcitium and Comodo all over the endpoint. This reduces trust in my product and questions why they don't just go straight with Xcitium. Request that the Comodo naming throughout the products be removed or to be consistent with the White Lable Name given. If this is not possible, then update all references to Comodo with Xcitium (last resort).

There is a 50 MB file size limit if we want to transfer to & from between the workstation and the management server. This limit also applies to the Remote Control App. This needs to be increased to at least 1 GB. We have really large log files upto 1GB and we are not able to transfer it because of this.

The new feature "Ability to assign Windows software packages via profiles." needs its actions logging. Currently, there is no way on the console to know the status of the process.

The Beta ROI dashboard is an excellent idea for executive reporting. Can you please include an option to select a calendar month for reporting purposes since most executive reports at this level are done monthly?

When we create Roles we define the scope to which the user has access to. Each customer has scope to their group only. However when we give permissions under Roles we have found that one customer is able to see things from other customer. For e.g. if we enable Audit logs role for a customer account then that user is able to see the Audit logs of other customers also. We opened a support ticket and they came back saying that the scope does not affect all areas of the management sections. Below is the list. It is VERY important that one customer does not see other customers information. This should be a top most priority in my opinion. Dashboard: Audit - covered Compliance - is not covered Valkyrie - is not covered Reports - is not covered Notifications - is not covered Audit logs - is not covered Devices: Device list - covered Bulk installation package - covered for the list of customers and device group Users: User list - is not covered User groups - is not covered Role management - is not covered Configuration templates: Profiles - is not covered Alerts - is not covered Procedures - is not covered Monitors - is not covered Data Loss prevention - is not covered Network Management: Discoveries - covered Profiles - is not covered Devices - covered Monitors - is not covered Application Store: iOS Store - is not covered Android Store - is not covered Windows Application Store - is not covered Applications: Mobile Applications - is not covered Patch Management - is not covered (covered for customers/groups tree only) Global Software Inventory - is not covered (covered for customers/groups tree only) Vulnerability Management - is not covered Security: Endpoint Security Status - covered Security Events - covered Blocked Threats - covered Quarantined Threats - covered Contained Threats - covered HIPS Events - is not covered Firewall Events - is not covered Autorun Alerts - covered (besides counters) File Rating - is not covered File Verdicts - is not covered Device Control - is not covered Data Loss Prevention - covered License Management: License Management - is not covered (covered for the names of companies in Allocation tab) Settings: System Templates - is not covered portal Set-Up - is not covered Apple DEP - is not covered Support - is not covered

We want to the following additional options while scheduling the procedure to run in the maintenance window Calendar instead of days of month Retry option after every X time for FAILED procedure Ability to define the time based on server in addition to client time zone.

Under Remote Tools we would like to get option for Certificates Management of the Windows devices. You can take inspiration from "Windows Admin Center" product of Microsoft. https://learn.microsoft.com/en-us/windows-server/manage/windows-admin-center/overview

There should be an option in the toolbar in the Endpoint Manager portal to manually trigger scans (instead of having to go to Security > Endpoint Security Status and find the endpoint.