Customer Requests

When trying to patch vulnerabilities based on their CVE, there is no way to check on the status of the patch job after you select the Vulnerability Name and then click on install patch.

The disadvantage of blocking software by vendor, is that this option can only be configured locally and cannot be managed from the EM portal. Please add the ability to manage software vendors using the EM portal. Thanks!

Currently, making changes to XCS settings on the agent requires direct intervention on the endpoint, which is both inconvenient and disruptive to the user. Essential tasks such as adding applications to the Virtual Desktop, resetting containment, launching a Virtual Desktop session, and creating application shortcuts can only be performed locally. To streamline management and enhance security, there needs to be an option to modify all XCS settings directly through the portal, including but not limited to: - Adding/removing applications in the Virtual Desktop - Resetting containment without requiring user interaction - Launching Virtual Desktop sessions remotely - Creating and deploying application shortcuts for the Virtual Desktop - Adjusting other agent settings such as those found in the advanced tasks, DLP tasks, firewall tasks, and containment tasks tabs without manual endpoint access Currently, some changes require modifying profile settings to allow user overrides, which contradicts security best practices. Enabling full administrative control via the portal would eliminate the need for user intervention while maintaining security and operational efficiency. Implementing these capabilities would significantly improve the management experience and reduce disruption for both administrators and end users.

We would like the platform to include industry-standard security compliance templates that can be used to assess and verify whether a client is complying with common security standards such as: HIPAA (Health Insurance Portability and Accountability Act) GDPR (General Data Protection Regulation) SOC 2 (System and Organization Controls) PCI-DSS (Payment Card Industry Data Security Standard) ISO 27001 (Information Security Management System) NIST CSF (National Institute of Standards and Technology Cybersecurity Framework) CIS Controls (Center for Internet Security) These templates should allow for a checklist-style audit or compliance assessment where the platform can automatically compare a client’s environment against the necessary security requirements for each framework. We also need a feature that allows us to check and monitor compliance in real-time or through periodic assessments. This should involve: An easy-to-read dashboard or portal view where we can quickly see if a client is in compliance or if there are any gaps. The ability to track and alert when a client falls out of compliance or needs an update (e.g., outdated encryption, insufficient data protection measures, etc.). Automated reminders and alerts for upcoming compliance deadlines, audits, or renewals. It would also be incredibly helpful to generate a professional, high-level executive report on a client’s security compliance status. This report should include: An overview of compliance with industry standards. A summary of security gaps or issues preventing full compliance. Risk assessment and priority actions required to close any gaps. Visual elements (e.g., graphs, risk heatmaps, compliance scores) to make the report more digestible for business decision-makers. A clear executive summary with high-level insights that are suitable for stakeholders without technical expertise. We would greatly appreciate the ability to generate these reports at the click of a button and have them available in a polished, client-friendly format (PDF or similar).

There is currently no way of providing clients with executive reports. It would greatly help if there could be custom Executive Summary Reports or Security Executive Reports that could be generated for each client individually. It would also be very beneficial to be able to generate other simpler but still very presentable reports such as Executive Asset Management Reports or Hardware Reports, Risk Assessment Reports, Reports for contained threats, malware, vulnerabilities mitigate and patch reports.

There should be a "Containment" tab and “Events” section under the device details. When opened, there should be a table to see the containment logs.

We would like to have to have a report for that patch management where we can view the name of the patch and the name of the device in the same report. We want to be able to export the patch management report to an excel sheet where it contains the device name, and the patch needed in that device. Is that possible to be done?

The ability to compare differences between 2 profiles when updating or creating a new profile also for troubleshooting profile issues.

Estimados. Necesitamos obtener un script para poder monitorear las descargas que realizan los usuarios en los navegadores.