Customer Requests

Throughout the SOCaaS, MDR, EDR, Comodo is named throughout in many different aspects of these tools. This does not present a consistent White Label view to my customers. I would have my products name, Warden, Xcitium and Comodo all over the endpoint. This reduces trust in my product and questions why they don't just go straight with Xcitium. Request that the Comodo naming throughout the products be removed or to be consistent with the White Lable Name given. If this is not possible, then update all references to Comodo with Xcitium (last resort).

It would be great to have an iOS App for the Xcitium Remote Control tool. Right now, only Comodo out of all of the remote control tools out there (Splashtop, Logmein, Teamviewer, AnyDesk, RemotePC, Zoho Asssist, etc) all support an iOS App. This would make your product even better. It would also be nice to support monitor to monitor matching instead of having to stretch the display window across two monitors.

We would like to know if an on-prem version can be available for self-hosting. Some customers are not ready to use the SaaS offering due to government and compliance regulations. So, for those customers, instead of using another RMM & Security solution, we want to know if an on-prem version can be made available so we can pick between SaaS and IaaS offerings. Also, the SaaS offering should be expanded with Middle East and APAC hosting to control those issues where the customer is OK with SaaS but limited by country hosting of the platform, which is currently hosted from EMEA and Americas only.

Hi. In License manager there is a Bill forecast. And that is nice. But, it only show the number of devices and not the price per. device per. product category. An example: TOTAL SEATS Device Management ($ 0 per.) 0 ($ 0 ) Mobile Management ($ 0 per.) 0 ($ 0 ) ETC ETC ETC And also somewhere on that page there should be a currency converter where you can set your own currency so that all prices will show like in my case NOK. This would be very useful there. I havet tried, but the only way to get it now are to make a report. It's easier to get your total expenses there instead of makin a report every time..

It would be great if on the dashboard, the "connected sensors" indicator provides the real-time status of the sensor.

Is it possible to set up a function on the EM platform so that manufacturers can rate their signatures as trusted? The manufacturer has many self-made programs. He wants these programs to be signed by the manufacturer's own private signature, and hopes that XCS can recognize these signatures, so that he does not need to evaluate each program as trusted before it can be used. Of course, these signatures only run in the manufacturer's own environment. Thanks

Please consider adding an option to use a passkey / USB security key which will first make logging in faster and second (more importantly) if I forget my phone I will still be able to log in to the Xcitium Portal. Consider this... Instead of: -finding my phone (assuming I remembered bringing my phone to work) and -finding the app on my phone and -finding the listing in the authenticator app since I have a big listing of sites

This page still has Xcitium's Endpoint Manager logo vs my White Labeling logo. Request that this page be able to be customized and logo should be inline with White Labeling standards of customer.

I would like to be able to automate new user accounts and device registration/enrollment upon being triggered from a 3rd party shopping cart, like Samcart. Upon a purchase, the user is created, based on their purchase they get links to enroll/download the number and type of devices they purchased.