To enhance the value Xcitium provides to its customers and MSP partners, we propose the implementation of detailed security review reports. These reports would be generated on a monthly basis for continuous monitoring and in a more comprehensive format for quarterly review meetings. The goal is to provide customers with a clear understanding of their security posture, its evolution over time, and the value delivered by Xcitium's solutions. Report Components: Executive Summary: A concise overview of the customer's security posture, key findings, and recommendations. Security Score: A numerical representation of the customer's overall security health, derived from multiple factors. Asset Inventory and Analysis: Employees, devices, IPs, domain names, and other relevant assets. Analysis of asset vulnerabilities and potential attack vectors. Threat Detection and Response: Details from Xcitium XDR, including detected threats, attempted attacks, and successful mitigations. Incident response summaries from the SOC, highlighting the effectiveness of Xcitium's interventions. Vulnerability Management: Overview of vulnerabilities discovered by Xcitium and external scans.Progress on remediation efforts and reduction of the attack surface. Cloud Security: Assessment of cloud applications and infrastructure for misconfigurations and vulnerabilities. Analysis of cloud footprint changes and potential security implications. Threat Intelligence: Identification of new unknown files, leaked credentials, and other indicators of compromise.Actions taken to mitigate threats and protect sensitive data. User and Device Posture: Evaluation of user behavior and device compliance with security policies. Identification of potential risks and opportunities for improvement. Support and Service: Summary of tickets and support interactions, highlighting the responsiveness and effectiveness of Xcitium's customer service. Data Sources: The reports would aggregate data from various Xcitium tools and services, including: Threat Hunter Assessment Tool Dark web monitoring tools Cloud footprint tools Web vulnerability scanning Xcitium XDR SOC incident logs User and device activity logs Ticketing and support systems Benefits: Enhanced Customer Communication: Provide customers with transparent and actionable insights into their security posture. Demonstrated Value: Showcase the effectiveness of Xcitium's solutions in mitigating risks and improving security. Improved Customer Retention: Build stronger relationships with customers by providing ongoing value and demonstrating a commitment to their security. Upsell Opportunities: Identify areas where additional Xcitium products or services could further enhance the customer's security posture. Additional Considerations: Customization: White label reports should Allow for tailoring of the report to the specific needs and preferences of each customer. Scheduling and Delivery: Automate report generation and delivery for both monthly and quarterly reviews. Interactive Dashboards: Supplement the reports with interactive dashboards for real-time visibility into key security metrics.
