Customer Requests

In SDv1, we had variables that we could use for the canned responses. For Example, we could use the ticket number, the user's name or link to ticket. It seems this is not yet implemented in SDv2; It would be very helpful if this could be implemented. We had created some canned responses in SDv1 and would love to get these in SDv2. Thank you!

Customers are complaining that the data exported from Global Software inventory is too concise. They hope that they can at least export the installed device name for a certain software or export the software inventory for a certain device.

Previously, I encountered a quarantined file that was rated as malicious by Xcitium Verdict Cloud and was changed to trustworthy by other users. Afterwards, the file was changed to malicious to maintain the quarantine status. However, it is impossible to find out who changed the record from the audit record. Please add Users can change file rating records to prevent virus intrusion.

Please add the ability to clone Alert Policies in the Portal.

The Beta ROI dashboard is an excellent idea for executive reporting. Can you please include an option to select a calendar month for reporting purposes since most executive reports at this level are done monthly?

Currently, both the update software list and the patch list can only target a single device. Please add a function to update the software list and patch list for all devices at once so that administrators can instantly confirm the global software list and patch status.

It would be nice to be able to see the EDR version in the export to .cvs of all devices. It seems to have most data, but is missing the EDR version. Thanks for this consideration.